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Privacy Policy

Privacy Policy

Toro Pest Solution LLC

Toro Pest Solution LLC is a small, locally operated business in Dallas and Fort Worth, not a large corporation with data-sharing partnerships or advertising networks. We collect only the personal information reasonably necessary to schedule, perform, and follow up on the pest control services you request from us. We do not sell, rent, trade, or otherwise share your personal information or contact data with third parties for their own marketing or commercial purposes, and we never will. Any disclosure of your information is limited to the narrow circumstances described in this Policy, such as working with the service providers who directly support our operations or complying with a legal obligation.

Sincerely,
Bradley Sando
Owner, Toro Pest Solution LLC

1. Introduction

This Privacy Policy ("Policy") describes how Toro Pest Solution LLC ("Toro Pest Solution LLC," "we," "us," or "our") collects, uses, discloses, and safeguards personal information in connection with our website, telephone and email communications, and pest control services (collectively, the "Services"). By engaging our Services, contacting us, or using our website, you acknowledge that you have read and understood this Policy. This Policy applies to information collected from customers, prospective customers, and website visitors, and does not apply to information about our employees or job applicants, which is governed separately.

2. Information We Collect

We collect the following categories of information directly from you, automatically through your use of our website, or from your interactions with our staff:

  • Contact Information: name, mailing address, service address, telephone number, and email address.

  • Service Information: details about the property to be serviced, service history, scheduling preferences, and notes relevant to performing the requested pest control services.

  • Payment Information: billing address and payment details necessary to process transactions, which may be collected and processed in part by a third-party payment processor.

  • Communications: records of correspondence, service requests, and customer support inquiries submitted by phone, email, text message, or through our website.

  • Website Usage Information: standard technical information such as IP address, browser type, and pages visited, collected automatically when you use our website.

We do not knowingly collect sensitive personal information, such as government identification numbers or financial account numbers, except where necessary to process payment and only through secure, industry-standard means.

3. How We Use Your Information

We use the personal information we collect solely for legitimate business purposes directly related to providing our Services, including to:

  • Schedule, confirm, and perform pest control services at your property;

  • Communicate with you about appointments, service updates, and follow-up care;

  • Process payments and maintain accurate billing and service records;

  • Respond to inquiries, requests, and customer service issues;

  • Comply with applicable legal, regulatory, and licensing obligations; and

  • Improve the quality and safety of the Services we provide.

We do not use your personal information for automated decision-making that produces legal or similarly significant effects, and we do not use your contact information to send unsolicited third-party marketing.

4. How We Share Your Information

Consistent with our commitment as a small business, Toro Pest Solution LLC does not sell or rent your personal information, and we do not share your personal information or contact data with third parties for their independent marketing or commercial use. We disclose personal information only in the following limited circumstances:

  • Service Providers: to vendors who perform functions on our behalf, such as payment processing, scheduling software, or vehicle and route management, and who are contractually obligated to protect your information and use it only to provide services to us.

  • Legal Requirements: where disclosure is required to comply with a subpoena, court order, or other valid legal process, or to protect the rights, property, or safety of our company, our customers, or the public.

  • Business Transfers: in the event of a merger, acquisition, or sale of business assets, in which case personal information may be transferred as part of that transaction, subject to the same protections described in this Policy.

  • With Your Consent: in any other circumstance where you have given us explicit permission to share your information.

5. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction. While we take data security seriously, no method of transmission or storage is completely secure, and Toro Pest Solution LLC cannot guarantee absolute security of information you provide to us.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Policy, including to maintain service and billing records, comply with legal and tax obligations, and resolve disputes. When personal information is no longer needed, we take reasonable steps to securely delete or de-identify it.

7. Your Choices and Rights

You may, at any time:

  • Request access to, correction of, or deletion of the personal information we hold about you;

  • Opt out of non-essential communications, such as appointment reminders sent by text or email, by notifying us directly; and

  • Ask questions about how your information is collected, used, or shared.

Depending on your state of residence, you may have additional rights under applicable privacy laws. To exercise any of these rights, please contact us using the information in Section 11 below, and we will respond within a reasonable time.

8. Children's Privacy

Our Services are directed to adults and are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take reasonable steps to delete it promptly.

9. Changes to This Policy

We may update this Policy from time to time to reflect changes in our practices or applicable law. We encourage you to review this Policy periodically for any updates.

10. Governing Law

Toro Pest Solution LLC operates in the State of Texas, and this Policy is governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict-of-laws principles. Any dispute arising out of or relating to this Policy shall be subject to the exclusive jurisdiction of the state and federal courts located in Texas.

11. Contact Us

If you have any questions, concerns, or requests regarding this Policy or our privacy practices, please contact us at:

Toro Pest Solution LLC

Email: customerservice@toropestsolution.com

Phone: (214) 233-6038

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